Return material authorization

Before returning any material to Melexis, we kindly ask you to address your return request via the below form. Once your request has been authorized, you will receive a unique CRC number which must be used in any communication as well as in your shipment.

After submitting the form, please verify that you have received an email confirmation.

The information provided in this form will be protected by any applicable confidentiality terms in the terms of sale for the Melexis products and/or by any NDA between Melexis and your company.

Download the Melexis RMA process (PDF - 508 KB)

All fields marked with * need to be filled out.

Step 1
Complaint details

Your own reference*

Manufacturing location (City + Country)*

Date of occurrence (YY-MM-DD)*

Origin of occurrence*

Please advise the number of km

EMS / Assembly (Tier 2)*

Melexis Customer Name (Tier 1)*

OEM (Car manufacturer)*

MLX order code*

Quantity of failing parts*

Quantity of returned parts*

Lot number*

Date code (YYWW)*

Issue description, including your FA report (pictures of the part, graphs, ABA/swapping test, etc...)*

Upload your FA report (max. 15MB)*

Anything else you would add or share with us?

Other files to be shared (max 15MB)

Step 2
Requestor coordinates

Last name*

First name*

Title*

Position or function*

Company name*

Your location*

Email*

Other email addresses to keep updated

Phone*

Step 3
Consent

Tick the below boxes to confirm you have read and accept the following:

Returned shipments without a unique CRC number can be refused and returned to your plant. Administrative costs for handling unauthorized returns cannot be claimed.* Melexis has the right to reject the RMA request if the IC is in a damaged condition that is preventing further investigations. (e.g. broken IC, missing leads, burnt marks, burnt IC...)* To achieve an efficient investigation, it is important to provide the part on IC-level. When the part is provided on module level (potted, overmolded…) we cannot guarantee a successful extraction from our side. We have the right to refuse these parts. If we accept the parts, Melexis is not liable for damages incurred on the part due to extraction.* Returned material needs to be properly packed considering ESD risk and environmental risk. For obvious safety reasons, please highlight if returned material is potentially contaminated with hazardous material. In such a case, please provide the relevant MSDS documents along with the returned material.* This RMA is under no circumstances an acknowledgment of Melexis' responsibility or liability for the alleged defect.*

For any question related to the above information, feel free to contact your sales contact at Melexis.

Return material authorization

Step 1
Complaint details

Step 2
Requestor coordinates

Step 3
Consent

Melexis

Tech info

Contact

Join our mailing list

Return material authorization

Step 1 Complaint details

Step 2 Requestor coordinates

Step 3 Consent

Melexis

Tech info

Contact

Join our mailing list

Step 1
Complaint details

Step 2
Requestor coordinates

Step 3
Consent